Return & Exchange
It’s important for me that you love your jewelry. If you are in doubt, or have questions, please contact me with any concerns you have if unsure before purchasing. I make myself available daily to answer questions.
If you are not satisfied with your purchase please contact me within 2 days of receiving your item for return item address and information.
Upon return you will receive a refund for the returned item(s) excluding original shipping costs.
In order for me to accept the returned items they must be:
- Returned NEW, UNWORN and in ORIGINAL CONDITION.
- In the original packaging, including the wrapping inside and outside the gift box, so the jewelry won’t move in the box and the box doesn’t get damaged during shipping.
- Shipped back within 3 days of delivery. The buyer will need to cover returned item shipping costs.
Due to the nature of the following items they can’t be returned or exchanged:
- Custom designs
- Personalized orders (lengthening or shortening, color changes, or other design alterations)
- In case the original design is in Gold Filled (in the photos) but is ordered in Sterling Silver (the chosen variation), it is considered a custom order (and thus cannot be returned).
- Items on sale
- Deposits for custom designs.
- Layaway payments (because during the time I’m reserving the item for you I’m unable to sell it to any other potential buyer).
Address for returning packages (please write it exactly as written below):
Valerya Kanonov (tel: +972545900182)
Hamakabim 108 dalet, Apt. 4